Privacy Policy

• Authentication: We use cookies to recognize you when you visit our website and authenticate your access to certain features.
• Preferences: Cookies help us remember your preferences, such as language settings, font size, and other display preferences, to enhance your browsing experience.
• Analytics: We use cookies to analyze how visitors use our website, track user behavior, and gather statistical information about our website’s performance. This helps us improve our website and tailor it to our users' needs.
• Marketing: Cookies may be used to deliver personalized advertisements and promotional content based on your browsing activities and interests.

• Essential Cookies: These cookies are necessary for the operation of our website. They enable core functionality, such as navigating between pages and accessing secure areas. Without these cookies, our website may not function properly.
• Performance and Analytics Cookies: These cookies allow us to analyze how visitors use our website, track user behavior, and gather statistical information about our website’s performance. We use this data to improve our website and enhance the user experience.
• Functionality Cookies: These cookies remember your preferences and choices to provide a personalized experience on our website.
• Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements and promotional content based on your browsing activities and interests. They may also be used to measure the effectiveness of advertising campaigns.

• Contact Information
  Data such as your name, email address, physical address, phone number, employer or educational institution name and your title or role (as that information relates to your use of our products and services) and other contact information.
• Supplemental Identification (ID) Information
  Data such as your government-issued identity document, photo and other information collected for identity, age verification and fraud prevention purposes.
• Account Information
  Data associated with your Norrsken account, such as username, password, profile picture and designated Norrsken “home” location. Activity & Usage Information Data associated with your activity and use of our products and services, including Membership.
• Activity & Usage Information
  Data associated with your membership activity and use of our workspaces such as keycard and/or mobile key access data (i.e. date and time of arrival or scan at access point), desk, office and room booking data, credit usage data, desk location data and other information relating to your membership activity and use of our workspaces and membership products and services.
• Security Information
  Data such as your image and video footage captured by closed circuit television (CCTV), your access data logs, data collected about you in connection with security incidents that involve you and other information relating to the safety and security of our locations.
• Event Information
  Data collected for purposes of registration and participation in events and webinars, such as but not limited to attendee badge information (e.g., name, title and company name and image), email address, photographs and videos captured during events.
• Device, Internet & Network Activity Information
  Data from which your device could be identified, such as device ID or other unique identifiers, or about your device, such as browser type, your geolocation information (taken through your mobile device’s GPS signal, browser’s WIFI signal or Bluetooth technology, if your device settings allow for this), IP address, MAC address, data and other information relating to your device and activity on and use of our websites, mobile applications, emails and online content, to the extent such data is considered Personal Data under applicable data protection laws.
• Other Voluntary Personal Data
  Data such as the content of your communications with us, including interactions with customer support and our social media channels, communication platforms within the house, participation in surveys, questionnaires, contests or other promotional offers, data you provide when you sign up to receive news, or other marketing communications from us or our partners and any other information you voluntarily provide to us.
• Other Sensitive Personal Data
  Data collected with your consent and used as necessary to perform reasonably expected services or as required by law. Unless specifically requested, we ask that you not provide any Sensitive Personal Information.

• Directly from You
  We collect most of your Personal Data directly from you. The categories of Personal Data that we collect depends on how you interact with us. For example, you may provide us Personal Data when you sign-up or activate a Norrsken membership, contact us or inquire about our products or services, access our locations as a member or guest, use our mobile applications, participate in surveys, interact with our websites, attend or take part in events or provide services to us. You may not always be required to provide Personal Data that we request. However, you should be aware that if you do not provide Personal Data that we request, we may not be able to provide you with our products or services or respond to your requests for which the provision of such Personal Data is necessary.
• From Automated Means, Devices and Our Network
  We may automatically collect your Personal Data, which we may observe or detect without directly asking you to provide the information to us. As is common practice among businesses that operate online and through technology, this will mainly include information gathered automatically through your activity on and use of our websites, mobile applications, emails and online content. This information includes Device, Internet and Network Activity Information and other information collected through cookies, web beacons and other similar technologies.
• From Other Sources
  We may also collect your Personal Data from other sources as described below.
• Activity & Usage Information
  Data associated with your membership activity and use of our workspaces such as keycard and/or mobile key access data (i.e. date and time of arrival or scan at access point), desk, office and room booking data, credit usage data, desk location data and other information relating to your membership activity and use of our workspaces and membership products and services.
• Security Information
  Data such as your image and video footage captured by closed circuit television (CCTV), your access data logs, data collected about you in connection with security incidents that involve you and other information relating to the safety and security of our locations.
• Event Information
  Data collected for purposes of registration and participation in events and webinars, such as but not limited to attendee badge information (e.g., name, title and company name and image), email address, photographs and videos captured during events.
• Device, Internet & Network Activity Information
  Data from which your device could be identified, such as device ID or other unique identifiers, or about your device, such as browser type, your geolocation information (taken through your mobile device’s GPS signal, browser’s WIFI signal or Bluetooth technology, if your device settings allow for this), IP address, MAC address, data and other information relating to your device and activity on and use of our websites, mobile applications, emails and online content, to the extent such data is considered Personal Data under applicable data protection laws.
• Other Voluntary Personal Data
  Data such as the content of your communications with us, including interactions with customer support and our social media channels, communication platforms within the house, participation in surveys, questionnaires, contests or other promotional offers, data you provide when you sign up to receive news, or other marketing communications from us or our partners and any other information you voluntarily provide to us.
• Other Sensitive Personal Data
  Data collected with your consent and used as necessary to perform reasonably expected services or as required by law. Unless specifically requested, we ask that you not provide any Sensitive Personal Information.

• Your Employer, Educational Institution or Other Organization
  To invite you to activate your membership or account and to authorize your access to your employer’s, educational institution’s or other organization’s, as applicable, account for contracted products and services, if your membership or account is associated with your employer, educational institution or another organization’s contract for our products and services.
• Nomination, Recommendation or Reference
  To refer you to use our products and services.
• Service Providers and Consultants
  To assist with the provision and promotion of our products and services and performance of business-related functions (e.g., payment partners and merchants, advertising and marketing partners).
• Event Sponsors (those who host events in Norrsken and those we host ourselves)
  To manage registration and participation in events hosted at our locations.
• Other Third Parties
  To facilitate your use of our products and services.

• Registration and On-boarding
  ‍Contact Information, Supplemental ID Information
  
  • Compliance with a legal obligation
  • Necessary for the performance of our contractual/agreement obligations or to take steps to enter into an agreement with you
  • Our legitimate interests in operating our business and providing membership services to you
  • Prior consent obtained for the use and processing of your Personal Data.

• Provision of the Membership Services
  Contact Information, Account Information
  • Compliance with a legal obligation
  • Necessary for the performance of our contractual obligations to you
  • Our legitimate interests in operating our business and providing membership services to you
• KYC (Know Your Customer)
  ‍Identification Information
  • Compliance with a legal obligation
  • Our legitimate interests in operating our business and providing membership services to you
• Business Operation and Maintenance
  Technical Data, Contact Information
  • Our legitimate interests in operating our business and providing membership services to you
  • Includes troubleshooting, incident management, data analysis, product and system testing, system maintenance, support, and reporting
• Customer Relationship Management
  Contact Information, Communication History
  
  • Necessary for the performance of our contractual obligations to you
  • Our legitimate interests in operating our business and providing membership services to you
  • Prior consent obtained for the use and processing of your Personal Data
• Business Development
  Contact Information, Usage Data
  • Our legitimate interests in operating our business and providing membership services to you
  • Prior consent obtained for the use and processing of your Personal Data
  • Includes data analytics to improve our website, API, products, services, customer relationships, and experiences
• Business Management
  Business-related Information
  • Compliance with a legal obligation
  • Our legitimate interests in operating our business and providing our services to you
• Marketing
  Contact Information, Marketing Preferences
  • Our legitimate interests in operating our business and providing membership services to you
  • Prior consent obtained for the use and processing of your Personal Data
  • Includes marketing of our products & services, recommendations of other products & services, promotions, campaigns, etc.

• Norrsken Foundation Ecosystem. We may share your Personal Data with other Norrsken Houses and entities affiliated with Norrsken foundation for purposes consistent with this Policy. Norrsken foundation shall process your Personal Data in accordance with this Policy
  

• Our Service Providers. We use third-party companies, vendors, agents and contractors (“Service Providers”) to perform services or business-related functions on our behalf or to assist us with the provision of our products and services. We may share your Personal Data with such Service Providers as necessary for them to perform or provide services on our behalf.
• Organizers, Hosts and Sponsors. We may share your Personal Data with organizers, hosts and sponsors (“Sponsors”) when you register for, attend or take part in events, webinars, programs, promotions or contests associated with such Sponsors. For example, if you input your name and email address into a web form for an event, webinar, program, promotion or contest, the associated Sponsor will receive that information. Sponsors that receive your information may send you communications, which may be subject to their own privacy policy. We are not responsible for the privacy or data security practices of such Sponsors, which may differ from those explained in this Policy. You should refer to the Sponsor’s privacy policy and direct any privacy or data security questions directly to them.
• Our Professional Advisors. We may share your Personal Data with our professional advisors, including our lawyers, bankers, auditors and insurers who provide consultancy, legal, banking, auditing, insurance and accounting services to us. Our professional advisors are subject to appropriate obligations of confidentiality (whether contractual or statutory) with respect to Personal Data.
• Other Third-Party Disclosures. We may share your Personal Data: (i) at your direction or with your consent, (ii) if required to do so by law in order to, for example, respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements) or (iii) in the good faith belief that such action is necessary to: (a) comply with a legal obligation, (b) protect or defend: our rights, interests or property or that of our employees, members, customers and other third parties, (c) prevent or investigate possible wrongdoing in connection with our products and services, (d) enforce our terms and conditions, policies and agreements, (e) act in urgent circumstances to protect the personal safety of you, other individuals or the public or (f) protect against legal liability.

• We will only retain your Personal Data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.
  

• To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
• In some circumstances, we may anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Subject to legal and contractual exceptions, you have rights under applicable laws in relation to your Personal Data. These are listed below:

• Right to be informed that we are collecting your personal information and how we are processing it;
• Right to rectify your personal data where it is inaccurate or incomplete;
• Right to withdraw your consent to the processing of your personal data. However, such withdrawal does not affect the lawfulness of the processing of personal data based on consent before its withdrawal. Please note that we may continue processing your personal data for legitimate interests or legal grounds;
• Right to object to processing of all or part of your personal data. However, we may decline your request if we are obliged by law or entitled to do so;
• Right of erasure of your personal data held by us, noting that we may continue to retain your information if we are entitled to do so or obliged by law;
• Right to access your personal data in our possession;
• Right to not be subjected to profiling or automated decision making in regards to processing of your Personal Data. However, we may decline your request if we are obliged by law or entitled to do so;
• Right to request your personal data to be processed in a restricted manner. Note that we may continue processing data and reject the request if we are entitled to or are legally obliged;
• Right to data portability in a manner we may deem appropriate such as electronic format.
• We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
• We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

N.B: You will not be discriminated against for exercising any of your rights described in this Policy. Please note that these rights may be subject to further conditions; limitations and/or exemptions under applicable data protection laws. If any of the rights listed above are not provided under law for your jurisdiction, we have absolute discretion in providing you with these rights.

How to Exercise Your Rights
‍To exercise your applicable rights, please contact us by completing this form. To protect your privacy and maintain security, we may ask you to provide certain information to verify your identity and residence before granting you access to your Personal Data or complying with your request. We will contact you if we need additional information in order to process your request. If we are unable to verify your identity or rights to the data, we may not be able to provide you with data rights until you are able to provide us with proper documents. Where permitted by law, we reserve the right to charge an appropriate fee to cover administrative costs incurred in responding to your request, for instance, if your request is manifestly unfounded or excessive. Under certain data protection laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.